North Park Website Frequently Asked Questions

HOW DO I SEE THE DETAILS OF MY PAYMENT PLANS?

1.)    Log In (must be the registering parent) 

2.)    Select “Dashboard” (upper left corner)

3.)    Select “PLAYERS” on the left hand side

4.)    Select "View Details" next to your player's name

5.)    Scroll down, then under Registration History, select "View Details" again

6.)    The payments & dates are listed.  Note payments are processed automatically on the dates listed and it may take a couple of days before they appear on your credit card account.

 

HOW DO I CHANGE OR ADD A CREDIT CARD TO MY CHILD’S REGISTRATION?

1.)    Log In (must be the registering parent) 

2.)    Select “Dashboard” (upper left corner)

3.)    Select “PLAYERS” on the left hand side

4.)    Select "View Details" next to your player's name

5.)    Select "View Details" next to the Program to which your child has remaining payments

6.)    Click on the EDIT button next to the card # of the next installment and add another card

8.)   Once you have changed/added a new credit/debit card, please notify North Park at northparkhockey@gmail.com so an adjustment to the payment due date can be made.

 

HOW DO I ADD SPOUSES, STEP-PARENTS, GRANDPARENTS TO MY CHILD(REN)’S REGISTRATION SO EVERYONE CAN RECEIVE THE SCHEDULE FEED?

1.)    Log In (must be the registering parent) 

2.)    Select “Dashboard” (upper left corner)

3.)    Select “PLAYERS” on the left hand side

4.)    Select "View Details" next to your player's name

5.)    Add the top of this display is a Link "+ ADD PARENT".  Click on this link.

6.)    Add the parent's email address and select “ADD PARENT”

a.     If the parent already has an account, they will be added immediately

b.     If the parent does not have an account, then a verification email will be sent to them. They must click on the link to verify their email and then create an account by supplying their name, selecting a password and supplying a phone number. The parent will be added once they have created their account.

7.)    Parents associated with the child can check to see who has been added by following steps 1 thru 4 at any time.

 

HOW DO I CHANGE MY EMAIL ADDRESS OR PASSWORD?

1.)    Log In (must be the registering parent) 

2.)    Select “Dashboard” (upper left corner)

3.)    Click on the PROFILE link on the left hand side

4.)    Page down past the name & phone numbers field until you get to the password or email sections, update the info and click on save.   NOTE: Any new email address will require that you verify the email address so watch for the verification email and follow the instructions, otherwise your account may get stuck in limbo and require help from Crossbar to fix it.